FAQs

We are an online flower shop — there are no walk-in hours. Order on the website any time, day or night, and we get to work: every arrangement is made fresh, to order, in Salmiya and delivered anywhere in Kuwait. For anything urgent, WhatsApp +965 9954 8711.

We deliver same-day across all areas of Kuwait, 7 days a week. Order early and your flowers can arrive within 3 hours. Orders placed after the same-day cutoff are delivered the next day.

Delivery is 3 KWD anywhere in Kuwait — and free on orders of 45 KWD or more.

Compressed wood — biodegradable and compostable. We are retiring our old boxes completely: every arrangement now leaves in a compressed-wood box that you can reuse as a planter or drawer tidy, or simply compost when you are done. Nothing we send you is meant for a landfill.

Yes. There is a card message box in your cart, just above the checkout button — we print your message on a card and deliver it with the flowers. You can also add a box of Belgian chocolates in four flavours to any order.

KNET, Visa, Mastercard, Apple Pay — and Tabby or Deema if you would rather split your purchase into 4 payments.

Every arrangement is made fresh by hand on the day of delivery. Flower colours may vary slightly with the season, but the style, size, and quality always match what you ordered. Product photos may show our older boxes — new orders arrive in our compressed-wood boxes.

Trim the stems at an angle, change the water every day, and keep the arrangement away from direct sunlight and air-conditioning drafts. Most arrangements stay beautiful for 4 to 7 days with care. The full care guide has the flower-by-flower detail.

Before we start preparing your order, cancellation is free. Once an order has been prepared, a 15% preparation charge applies; once it is out for delivery it can no longer be cancelled. Message us on WhatsApp as soon as possible and we will do our best to help.

WhatsApp or call +965 9954 8711, or email hello@octobertwenty.shop. We reply fast — usually within the hour.