Refund policy

Fresh flowers are perishable and every arrangement is made to order, so all sales are final. That said, we stand behind our work — here is exactly how we handle issues.

Quality issues

If your flowers arrive damaged or below standard, contact us within 24 hours of delivery with a photo of the arrangement. Without a photo taken on the day of delivery, we cannot assess the claim. If the issue is genuine, we will offer — at our choice — a replacement, a store credit, or a partial or full refund. Refunds to the original payment method take 7–14 business days depending on the bank.

Flowers are natural products. Minor variations in colour, stem count or bloom openness between the website photo and your arrangement are normal and are not defects.

Substitutions

Flower availability changes daily at the market. We reserve the right to substitute individual stems or materials with items of equal or greater value while keeping the overall style and colour feel of what you ordered. This is standard florist practice and is not grounds for a refund.

Non-perishable items (vases, balloons, toppers, chocolates)

Damaged on arrival: contact us within 24 hours with a photo for a replacement. These items cannot be returned once the order is delivered in good condition.

Cancellations

Before we start preparing your order: free cancellation, full refund. After the order has been prepared: a 15% preparation charge applies (delivery fee excluded). Once the order is out for delivery, it can no longer be cancelled.

Cash-gift orders can be cancelled only before preparation begins. Once the cash has been arranged with the flowers, the order cannot be cancelled. Custom and event work (weddings, large installations) follows the terms agreed in its quotation.

To raise any issue, WhatsApp +965 9954 8711 — it is the fastest way to a fix.

October Twenty Flowers · hello@octobertwenty.shop · Souq Al Salmiya, Qatar Street, Block 8, Salmiya, Hawalli, Kuwait